CUSTOMER SUPPORT

We have established four levels of support desks, for handling your complaints and queries. Your query will be respond within 5 working days. For any queries, assistance, complaints or feedback, you can always contact us at below mentioned number/addresses:
Level – 1
Write to Customer Support team
E-mail us at : care@ payworldmoney.com
Call us at : 0124-6908877
SMS : 'PW Money' at '+91-9115858877'
Level – 2
In case your problem is not resolved within 5 working days of logging the complaint or you are not satisfied with the response/resolution at level - 1, our team is happy to resolve your complaint. You can write to us at below mentioned e-mail address, and your complaint will be responded within 3-5 working days:
E-mail : grievance@ payworldmoney.com
Address :
Nimai Tower, 412-415 6th Floor,
Udyog Vihar, Phase-IV Gurgaon, Haryana-122015.
Level – 3
If you are not satisfied with resolution at level-2, you can Contact to Nodal Officer of the company
Mr. Praveen Kumar Dhabhai
Phone no.: 0124-6908877
Email ID: nodal.officer@payworldmoney.com
Address :
Nodal Officer
Nimai Tower, 412-415 6th Floor,
Udyog Vihar, Phase-IV Gurgaon, Haryana-120015.
Level – 4
If you are not satisfied with the Level- 3 then you may immediately report the same to DPSS, CO RBI, Mumbai (Reserve Bank of India, 14th Floor, Central Office Building, Shahid Bhagat Singh Road,Mumbai-400001) through the website maintained and could also report to CERT-IN as per details sorted by them.