CUSTOMER SUPPORT

We have established four levels of support desks, for handling your complaints and queries. Your query will be respond within 5 working days. For any queries, assistance, complaints or feedback, you can always contact us at below mentioned number/addresses:
Level – 1
Write to Customer Support team
E-mail us at : care@ payworldmoney.com
Call us at : 022-6908-4510
SMS : 'PW Money' at '+91-9115858877'
Level – 2
In case your problem is not resolved within 5 working days of logging the complaint or you are not satisfied with the response/resolution at level - 1, our team is happy to resolve your complaint. You can write to us at below mentioned e-mail address, and your complaint will be responded within 3-5 working days:
E-mail : grievance@ payworldmoney.com
Address :
GF-14, Ground Floor, Block B, Vatika Atrium,
Golf Course Road, Sector-53, Gurgaon, Haryana-122002.
Level – 3
If you are not satisfied with resolution at level-2, you can Contact to Nodal Officer of the company
Mr. Praveen Kumar Dhabhai
Phone no.: 022-6908-4510
Email ID: nodal.officer@payworldmoney.com
Address :
Nodal Officer
GF-14, Ground Floor, Block B, Vatika Atrium,
Golf Course Road, Sector-53, Gurgaon, Haryana-122002.
Level – 4
If you are not satisfied with Level 3, you can lodge a complaint against a specific RBI Regulated Entity under the RBI Ombudsman Scheme using the following URL: https://cms.rbi.org.in/cms/indexpage.html#eng