CUSTOMER SUPPORT

We have established Three levels of support desks, for handling your complaints and queries. Your query will be respond within 5 working days. For any queries, assistance, complaints or feedback, you can always contact us at below mentioned number/addresses:
Level – 1
Write to Customer Support team
E-mail us at : care@ payworldmoney.com
Call us at : 011 4375 8800
SMS : 'MySmartPaisa Care' on '+91-9503-100-477'
Level – 2
In case your problem is not resolved within 5 working days of logging the complaint or you are not satisfied with the response/resolution at level - 1, our team is happy to resolve your complaint. You can write to us at below mentioned e-mail address, and your complaint will be responded within 3-5 working days:
E-mail : grievance@ payworldmoney.com
Address :
Smart Payment Solutions Private Limited
6/35, WEA, Karol Bagh, New Delhi - 110005.
Corporate Office Address :
Building No : 138, Udyog Vihar Phase - 1,
Gurgaon - 122 001
Level – 3
If you are not satisfied with resolution at level-2, you can Contact to Nodal Officer of the company
Mr. Praveen Dhabhai
Phone no.: 011-43758800
Email ID: nodal.officer@ payworldmoney.com
Address :
Nodal Officer
Smart Payment Solutions Private Limited
6/35, WEA, Karol Bagh, New Delhi - 110005.