There are 2 ways you can load your wallet
"Add Money" button lets you load your Payworld money Wallet from your debit/credit card, or net banking.
You can load your wallet through 60,000 Payworld outlet in cash also. Kindly call our customer care number 011-437588 to know your nearest outlet.

Security and Convenience: Consider that you would no longer have to carry around cash, credit or debit cards and you can buy the services that you or a friend may need from anywhere at anytime. You can use Payworld money wallet for any goods and services as long as the merchant or service provider is also a Payworld money wallet registered client. An additional benefit is that you no longer need to queue up to make payments. With this service, you can make your payments at any time and from anywhere.

By filling with your basic detail like Mobile No, Email ID, Name, Gender on our website or On our app , you can easily create Payworld money wallet .

Log on to the website from available list of merchants, on which Payworld Money Wallet is active. Simply select Payworld Money as payment option, and fill Wallet basic detail and your password to complete the transaction.

On first time login, password will be sent to your registered mobile no & in case you forget your password then you may reset password by reset password option.

This Wallet can be used for following Services:

• Electricity bills
• Railway Ticket Booking (Coming Soon)
• Railway Ticket Booking (Coming Soon)
• Air Ticket Booking (Coming Soon)
• Bus ticket booking
• Telephone Bills
• Mobile Phone Bills
• Mobile Recharge
• General Insurance
• Cable/DTH Subscriptions
• Online shopping
• Movie Tickets booking
• Money Transfer (Coming Soon)

Your Payworld Money Wallet is valid for 12 months from the date of last use. When you logon to www.payworldmoney.com, you can check your Wallet validity by logging in with your Wallet details.

You can log on to www.payworldmoney.com, click on login, put your Mobile no. and password. After logging in, you can check anytime your Wallet usage on various services, along with balance available in the Wallet and its validity.

KYC is Know your customer (KYC) is the due diligence that Smart Payment must perform to identify their clients and ascertain relevant information pertinent to doing financial business with them.

The documentation required are:

• Identity proof
• Residential address
• Passport size photograph
• Valid Phone number to map the issued Wallet with same number

• Purchase at merchant site : Nil
• Payworld money to payworld Money Wallet Transfer : Nil
• Payworld money Wallet to Bank Transfer – KYC Customer - Rs. 15 or 1.5 % of Transfer Amount whichever is higher

Yes, your money will be instantly refunded back to your Payworld’s wallet for any transactions that fail. Since we use IMPS service to transfer money to banks in India, Success and failures are instant, hence your money is transferred in real-time and is refunded instantly upon failure.

You can reach us through the website, email, and phone:
1. Website: Visit the ‘Customer Support’ section on our website www.payworldmoney.com or could also fill in the form under the section Fraudulent Customer Complaints
2. Email: You can email your queries, concerns, feedbacks, and complaints to care@payworldmoney.com and also the escalation matrix is defined for the same.
3. Phone: You can also contact our customer care number 0124-6908877 between 7:00 AM and 11:00 PM, All days, except public holidays Refer to our Customer Grievance Support

The entity has established a mechanism and put in place framework on Turn Around Time (TAT) for resolution of customer complaints and compensation framework for the unsuccessful or ‘failed’ transactions in accordance with directions issued under the circular issued dated 20 th September’ 2019.
Prepaid Payment Instruments (PPIs) – Cards/ Wallets
Off-Us transaction:
The transaction will ride on UPI, card network, IMPS, etc., as the case may be. The TAT and compensation rule of respective system shall apply.
On-Us transaction

Description of the incident	Framework for auto-reversal and compensation
	Time for auto- reversal	Compensation payable
Beneficiary’s PPI not credited or PPI debited but transaction confirmation not received at merchant location.	Reversal effected in Remitter’s account within T + 1 day.	INR 100/- per day if delay is beyond T+1 day