This prepaid payment instrument (Prepaid Card) is governed by the Payment and Settlement Systems Act, 2007 & Regulations made thereunder, Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 (“RBI Guidelines”) and is also subject to directions / instructions issued by the Reserve Bank of India (RBI) from time to time in respect of redemption, repayment, usage etc. and Smart Payment Solutions Private Limited (Smart Paisa) does not hold any responsibility to the cardholder in such circumstances.

This Prepaid Card may be used for making payment of utility bills & essential services. In case of non-utility bills or non-essential services, the card may be used subject to compliance of KYC requirements as prescribed by RBI from time to time. The maximum value of a Prepaid Card is Rs. 10,000 for payment towards utility bills & essential services.

Smart Paisa may use the KYC submitted by you for business purposes. You hereby consent to (i) receiving e-newsletters as well as other communications containing offers etc. and (ii) Smart Paisa providing your information to sponsor/s and/or companies associated with it for the purpose of providing you with offers and/or information.

You hereby agree to use this Prepaid Card for all transactions with prescribed merchants for the products/services as mentioned by the merchant on its website and further agree not to use it for any unlawful purpose/activities. You will neither abate nor be a party to any illegal/criminal/money laundering/terrorist activities undertaken by using this Prepaid Card.

Smart Paisa shall not be responsible for any fraud or misuse of this Prepaid Card and you agree to be personally liable for any and all costs, taxes, charges, claims or liabilities of any nature, arising due to any such fraud or misuse of the Prepaid Card.

You hereby declare that your name does not at anytime appear in the consolidated list of Terrorist Individuals / Organisations as circulated by RBI from time to time.

Smart Paisa shall not be liable / responsible for any defect in the product / merchandise / goods or services purchased / availed using this Prepaid Card. Any dispute or claim regarding the product / merchandise / goods or services purchased / availed on the website of the merchant using this Prepaid Card must be resolved with the designated merchants. Smart Paisa does not own any responsibility to the cardholder in such circumstances.

Smart Paisa may charge payment gateway service fees to you for use of this Prepaid Card on the designated merchants. The said fees will be displayed on payment gateway page at the time of transaction as applicable from time to time.

No redemption, transfer of funds or cash withdrawal is permitted on this Prepaid Card, except as per directions of the RBI, if any.

This Prepaid Card is valid for 24 months from the date of its activation. Any unutilized balance remaining in this Prepaid Card after the date of expiry will stand forfeited as per the RBI Guidelines.

The property in this Prepaid Card belongs to Smart Paisa. If found, please return it to: Smart Payment Solutions Private Limited, 6/35, WEA, Karol Bagh, New Delhi – 110005.

In case the Prepaid Card is lost or misplaced, you shall promptly inform Smart Paisa in writing (letter/e-mail). The Prepaid Card shall then be blocked and Smart Paisa may issue new card as per prescribed procedure in this regard with the balance amount for a nomina l charge as may be prescribed by Smart Paisa from time to time.

Any duplication of this Prepaid Card will be subject to cancellation.

The Card Serial Number appearing on the Prepaid Card and intellectual property rights contained therein are the exclusive property of Smart Paisa.

This Prepaid Card cannot be used for transactions in foreign currency. This Prepaid Card can be used only for online with the merchants governed by Indian laws.

This Prepaid Card once utilised for any transaction cannot be reverted back.

This Prepaid Card is not transferable.

Smart Paisa reserves the right at anytime to refuse for any reason whatsoever, the use of the Prepaid Card on the website of designated merchants.

You shall promptly inform Smart Paisa of any change of your name, mailing address, e-mail address or any other required data provided for the issuance of this Prepaid Card and submit the fresh KYC documents in respect of such change, as may be demanded by Smart Paisa.

All disputes arising out of any transaction pertaining to the use of this Prepaid Card shall and any further litigation shall be governed by exclusive jurisdiction of the courts in Delhi.

All transactions done by using this Prepaid Card are subject to applicable Indian laws.

Smart Paisa reserves the right to amend, alter, delete, insert and revise these terms and conditions without any prior notice/intimation to customer.

CARD EXPIRY POLICY

Call center information
For further details and enquiries, contact our Call Centre No. 0124-3847777.
You can also email us at support@mypaycash.com or visit www.mypaycash.com for further details.